FAQ
Find your answers here
How long does shipping take?
Delivery takes 3-10 business days worldwide. The cost and shipping time will vary depending on the shipping destination. The correct amount of shipping fee will show up at the checkout page.
Where can i track my order?
We ship all our orders with DHL. (Except for Sweden which we ship with PostNord).
You can track your order with the shipping number you receive on your shipping confirmation mail.
Track your order through the following link:
https://www.mydhli.com/global-en/home/tracking.html
Where is my order?
We usually fulfill your order within 1-2 business days. As soon as your order is shipped you will get a shipping confirmation email with your tracking number.
Use this link to find out where your order is with the tracking number you have recieved.
What is you returns policy?
From the day you have recieved your order or the same day the order was delivered to your post office, we offer 30 days return policy.
As long as the item is still in its original condition we accept returns.
Send us an email to: info@elstice.com with your ordernumber and we will send back a return label to you within 24h.